Collate, analyze results, and tabulate trends from returned CSAT and sentiment analysis surveys I,C R 42 Provide performance reports as requested by Molina on a regular basis categorized by service and resolver group I,C R 44 Log, track and report user complaint, initiate remediation and implement the required corrective actions across process and personnel I,C R 45 Identify opportunities for continuous improvement within the Infosys Services, agree with Molina and implement I,C R 47 Share Service Level reports with Molina at pre- agreed frequency I,C R 49 Technical Requirements Support in integrating Molina’s infrastructure with Infosys and its third parties' systems ( as directed by Molina) in a manner that ensures end-to-end Service management and seamless integration from an end user's perspective. Customer Satisfaction Management Leverage Molina provided sentiment analysis and customer satisfaction survey tools as the foundation for delivering, measuring, reporting, and improving ongoing Services.
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